Questions & Answers
To which countries can my order be delivered?
We deliver your order to Germany and 22 other European countries. A detailed list of all delivery countries and their respective shipping costs can be found here: Shipping Information .
How much are the shipping costs in Germany?
Shipping within Germany is free. We cover the shipping costs for you. Further information can be found here: Shipping Information .
When will the shipment take place?
We always strive to process and ship your order as quickly as possible. If we receive your order and payment by 12:30 PM on a business day, shipping usually takes place the same day. If they arrive later or on the weekend, we will ship your order as soon as possible on the next business day.
What payment methods are possible?
When placing an order, you can choose from the following payment methods: PayPal, Klarna, Apple Pay, Google Pay, Shop Pay, credit card (Visa, Mastercard, American Express), UnionPay, Bancontact, and eps transfer. All payments are processed through our secure payment providers Shopify Payments, PayPal, and Klarna.
Is shipping to a parcel locker possible?
You can easily redirect your shipment to a Packstation or branch yourself via the tracking number after the package has been dispatched. Unfortunately, we cannot currently offer direct delivery of your order to Packstations, as our packages often exceed the standard dimensions. However, we are working diligently to make this option available to you.