Stylish warmth for the winter season - discover it now!

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Questions & Answers

How long does a delivery take on average?

Parcel shipments within Germany typically arrive within 1-3 business days. Deliveries to other countries may take slightly longer, depending on the destination. Freight shipments usually arrive within 2-6 business days. To ensure everything runs smoothly, the freight company will contact you by phone beforehand to arrange a specific delivery date. Further information can be found here: Shipping Information .

What payment methods are possible?

When placing an order, you can choose from the following payment methods: PayPal, Klarna, Apple Pay, Google Pay, Shop Pay, credit card (Visa, Mastercard, American Express), UnionPay, Bancontact, and eps transfer. All payments are processed through our secure payment providers Shopify Payments, PayPal, and Klarna.

I received a damaged item, what should I do?

We are very sorry that you received a defective product – we sincerely apologize for this. We are, of course, committed to resolving the issue as quickly as possible and to your complete satisfaction. Please fill out the contact form completely. Alternatively, you can also contact us by email ( verkauf@cs-trading.de ) with all the relevant information. As soon as we receive your information, we will get back to you immediately with the next steps.

Can I cancel my order?

If you wish to cancel or change your order, we will be happy to assist you. Please contact us as soon as possible via our contact form or by email ( verkauf@cs-trading.de ) – we will do our best to process your request according to your wishes. If your order has not yet been shipped, we can of course still cancel or change it. If the order has already been shipped, you can return the package to us free of charge within the cancellation period or refuse delivery. In this case, the shipment will be automatically returned to us.

When will the shipment take place?

We always strive to process and ship your order as quickly as possible. If we receive your order and payment by 12:30 PM on a business day, shipping usually takes place the same day. If they arrive later or on the weekend, we will ship your order as soon as possible on the next business day.

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This is us!

For 20 years, we have stood for quality, experience, and continuous development. Starting from a small selection, our company has grown into a reliable supplier with a broad, modern product range and a total of six of our own brands .

Product Range & Products

We offer high-quality products for camping, grilling, gardening, and home . Our range includes over 1,000 items – from camping tents and BBQ grills to greenhouses, bin storage units, and fishing tackle. Our own warehouse ensures high availability and short delivery times .

Team & Customer Service

Behind our offering is a dedicated team that works with passion and expertise. We focus on friendly support, fast processing , and harmonious collaboration to provide our customers with a thoroughly enjoyable shopping experience.